We want you to have the best experience possible and enjoy shopping with us.
PROCESSING TIME:
All items in our store are made to order. Once you place your order, please allow 2-5 business days for production before your item is shipped. During busy periods this may take slightly longer.
SHIPPING TIMES:
After dispatch, please allow the following estimated delivery times:
- United Kingdom & Ireland: 5-10 business days
- Europe: 7-14 business days
- International: 10-20 business days
We use this timeframe as a precaution to ensure your order delivers in time, but in most cases, orders arrive well before the maximum timeframe.
TRACKING YOUR ORDER:
Once your order has been dispatched, you will receive a confirmation email with your tracking information where available. You can also use the Track Your Order link in the main menu.
INTERNATIONAL ORDERS:
International orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the customer and are not included in our prices or shipping costs.
If you have any questions, issues, or need assistance with tracking your order, please use the Contact Us link at the top of this page. Alternatively, you can email us at ulsterscotsassociation@gmail.com. We will respond to your email within 24 hours.
